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ASI Customer Portal: Seamless Support, From Start to Resolution

Getting timely support shouldn’t be complicated. With the ASI Customer Portal, you can connect directly with our technical team, raise issues, and track progress, all in one place.

Whether it’s a quick query or a detailed technical issue, the portal ensures your request is properly recorded, prioritized, and resolved efficiently, while keeping you updated at every step.

What is the Customer Portal?

The ASI Customer Portal is a centralized platform designed to simplify support. It allows you to:

  • Raise support tickets easily
  • Track the status of your requests
  • View past and ongoing issues
  • Receive real-time updates via email

No more scattered communication, everything stays organized and accessible.

How to Access the Customer Portal

Accessing the portal is quick and simple:

  1. Open Anand Systems website- https://anandsystems.com/.
  2. Click on the Customer Portal button located in the top right corner or footer. 
  3. Log in using your registered email and password that you created from your ASI PMS software.

Note: These login credentials are separate from your ASI software login.

 



Click here to learn how to create login credentials.

A quick look at the interface

Once you log in, you’ll see a clean and user-friendly dashboard. From here, you can:

  • View all your tickets in one place
  • Search and filter requests
  • Check updates and responses
  • File new support tickets

Everything is designed to help you find what you need without confusion.

Where to Find Existing or Past Tickets

To view your support history:

  • Go to Ticket Listing.
  • Browse through all submitted tickets.
  • Click on any ticket to view details, updates, and responses.

This makes it easy to stay informed about ongoing issues or revisit past ones.

How to Raise a New Support Ticket

Submitting a ticket takes just a few steps:

  1. Click on File a Support Ticket.
  2. Fill in the required details:
    • Name
    • Client ID
    • Email
    • Ticket Name
    • Detailed description of your issue
  3. Upload any relevant images or videos (if needed).
  4. Agree to receive email updates about your tickets.
  5. Click Submit.

Your request is now directly shared with our technical team for faster assistance.

Tracking Your Ticket Status

After submitting your ticket:

  • You will receive a confirmation email with a unique ticket number.
  • Click on Check Ticket Status from the email.
  • Or log in to the portal and view updates under Ticket Listing.

This ensures full transparency and keeps you informed throughout the resolution process.

Why Use the Customer Portal?

  • Faster and more structured support.
  • Direct communication with the technical team.
  • Easy tracking of all requests.
  • Organized history of issues.
  • Real-time email notifications.

The ASI Customer Portal is built to make support simple, efficient, and reliable. Instead of managing multiple channels, you get everything in one place, clear, trackable, and easy to use.

Experience smarter support.

Still have questions?
We’re just a message away. Get in touch with us today!