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How to File a Support Ticket through the ASI Customer Portal?

Submitting a support ticket through the ASI website helps you connect directly with our technical team for faster assistance. It ensures your issue is properly tracked, prioritized, and resolved efficiently. All while keeping you updated through email notifications.

Follow these steps:

  1. Go to the website (https://anandsystems.com/) and click on the Customer Portal located at the top right of the header or the bottom left of the footer.

  2. Sign in using the email address and password you created during registration.     (Note- These login details are separate from your ASI software credentials.)

  3. Click on File a support ticket situated at the top.
  4. Fill in all details like Name, Client ID, Email, Ticket Name, and a detailed explanation of your issue with an image or video.
  5. Click on Agree to receive Email, then click on Submit.
  6. After submitting your ticket, you will receive an email at your registered ID with a unique ticket number.
  7. Click on ‘Check Ticket Status’ from the email to check your ticket status.
  8. Log in to the customer portal, then click on the ticket listing.
  9. Click on Ticket Listing to see the progress.
And that’s how you can now file a support ticket directly from our website.