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How to fix an issue when an Expedia reservation is not showing in ASI PMS 7x?

If an Expedia reservation is missing in ASI PMS, it’s usually due to a connectivity or sync issue between Expedia and ASI. Follow these simple steps to verify the connection, search using the Expedia confirmation number, and contact support if needed.

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If an Expedia booking is not appearing in ASI FrontDesk PMS, follow the steps below to diagnose and resolve the issue — starting with verifying the channel manager connection, then searching manually by confirmation number, and finally contacting support if needed.

Steps to Fix When an Expedia Reservation Is Not Showing in ASI PMS

  1. Check the Expedia–ASI Connection

    • Log in to the Expedia Extranet portal.

    • From the menu, select Rates and Availability.

    • Locate the Connectivity Settings section.

    • Ensure that ASI FrontDesk is selected as the Channel Manager.

  2. Search Using the Expedia Confirmation Number

    • Get the In the Expedia Extranet, navigate to the Bookings section and locate the reservation. Then copy the reservation confirmation number from the Expedia Extranet.

    • In ASI PMS, open the Advanced Search option.

    • Enter the confirmation number in the CRS Folio field and click Search.

  3. Contact ASI Technical Support

    • If the reservation still doesn’t appear, contact the ASI Technical Support team with the Expedia confirmation number and a description of the issue for faster resolution.

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