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How to Give Remote Access (RA) to an ASI Support Person?

Giving Remote Access allows the ASI support team to connect to your computer and assist you quickly. To start the remote session smoothly, follow the steps below.

Steps :

  1. Open any web browser (Google Chrome, Microsoft Edge, Safari).

  2. Navigate to asi.support

  3. On the page, select “Technical Support – Anand Systems.”

  4. You will see a field for a Support Key.

  5. Your Anand Systems support representative will provide this key to you during your support call or chat session.

  6. Enter the Support Key, your name and email address, then select your remote tool: Zoho Assist or GoTo.

  7. Click Agree and Download to download the remote session file.

  8. Once downloaded, open the file by double-clicking it from the download bar at the bottom or top of your browser window, or by locating it in your Downloads folder.

  9. Allow all permissions by clicking Yes or Accept, then click Join to start the remote session.

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