How to handle a credit card transaction showing “generic Decline” in ASI PMS 7x?
Boost front desk efficiency! Stop spending time on payment errors. Follow these 4 simple steps to quickly identify and fix declined credit card issues in ASI PMS, ensuring smooth and successful payment processing for every guest. Follow the steps:
Steps to Handle a Declined Credit Card Transaction in ASI PMS
1. Check Card Balance
Note- A declined transaction may occur if the credit card does not have enough balance.
2. Check Card Status
Note- The card may be blocked, disabled, or restricted by the guest, preventing charges.
3. Virtual Cards
Note- If it is a virtual card, the client can check the card status on the respective OTA platform.
4. Contact ASI Support
Note- If the issue persists, the client can contact ASI support and speak with the credit card team for assistance.
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