How to handle a credit card transaction showing “generic Decline” in ASI PMS 7x?
Boost front desk efficiency! Stop spending time on payment errors. Follow these 4 simple steps to quickly identify and fix declined credit card issues in ASI PMS, ensuring smooth and successful payment processing for every guest. Follow the steps:
How to handle a declined credit card transaction in ASI PMS
If a credit card transaction is declined in ASI PMS, work through the following steps in order. Common causes include insufficient card balance, a blocked or restricted card, or a virtual card that requires verification on the originating OTA platform.
- Check card balance. Verify that the credit card has sufficient funds to cover the charge. If the balance is insufficient, ask the guest to provide an alternative payment method before retrying the transaction.
- Check card status. Confirm that the card is not blocked, disabled, or restricted by the guest. If it is, ask the guest to contact their card issuer to lift any restrictions, then retry the transaction in ASI PMS.
- Check virtual card status. If the card is a virtual card issued through an OTA (such as Booking.com or Expedia), log in to the respective OTA platform and verify that the card is active and authorized for the correct stay dates and amount. Update the card details in ASI PMS if needed, then retry the transaction.
- Contact ASI Support. If the issue persists after completing the steps above, contact ASI Support and request assistance from the credit card team for further investigation.
If you have additional questions, contact ASI Support through the customer portal.