ASI FrontDesk (Version 6)
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      2. ASI FAQs
      3. ASI FrontDesk (Version 6)

      Resolving a Frozen Screen: Version 6

      If your ASI screen is frozen, follow these steps to restore functionality.

      Step 1: Check for Open Reports

      1. Look for Minimized or Open Reports: Verify if any report is minimized or open within ASI Cloud.
        • If a report is open, close it to unfreeze the screen.
        • If no reports are open, proceed to Step 2.

      Step 2: Sign Out and Sign Back In

      1. Sign Out of ASI Cloud: Log out of your ASI Cloud account.
      2. Sign Back In: Re-enter your credentials to log back into the system.

      Following these steps should resolve the frozen screen issue. For additional support, feel free to contact our team!