This error occurs when the system detects that a guest's age is under 21, which may prevent booking completion. Here’s how to resolve it in version 6.
Version 6: Fixing Age Verification Error
- Confirm Guest’s Age: Verify that the guest’s age is over 21 based on their provided documents.
- Check Guest Information: Go to the First Name field and confirm the Birth Date.
- Correct the Birth Date if Necessary: If the birth date is incorrect, update it to resolve the error.
With these simple steps, you can resolve the age verification error and proceed with the guest’s booking. For further assistance, reach out to our support team!