This error occurs when the system detects that a guest's age is under 21, which may prevent booking completion. Here’s how to resolve it in version 7.
Version 7: Fixing Age Verification Error
- Access Guest Details: Navigate to Guest Details → More Details tab (found in the Folio/Check-in form).
- Verify Birth Date: Check the Birthdate field located next to the last name.
- Update the Birth Date if Needed: If the birth date is incorrect, correct it to meet the age requirement.
With these simple steps, you can resolve the age verification error and proceed with the guest’s booking. For further assistance, reach out to our support team!