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Two-Factor Authentication for ASI FrontDesk v6.2.01.029 or Higher🔐

Stay secure with our new Two-Factor Authentication process in ASI FrontDesk v6.2.01.029 or higher. Follow these simple steps to verify support access and protect your system from unauthorized activity.

ASI FrontDesk requires Two-Factor Authentication (2FA) for all remote support sessions to verify the identity of both the hotel user and the ASI Support Executive before granting system access. This process is mandatory starting from version 6.2.01.029 and all subsequent versions, and is activated automatically.

When to use 2FA?

Whenever you're seeking remote assistance from ASI Support, you will be required to complete this verification process to ensure a secure session.

How to authenticate support access

  1. Open ASI FrontDesk
    Click Help from the menu bar or at the bottom of the main screen, click on Support.
  2. Click “Get OTP”
    Select the Get OTP button to generate a one-time password.
  3. System Generates OTP
    A pop-up window will appear showing a six-digit OTP (e.g., 901-156). At the same time, this OTP is automatically sent to ASI Support.
  4. Support Executive Confirms OTP
    The ASI Support Executive will read back the OTP received via email.
  5. Match the Code
    Confirm that the code you see on your screen matches the one provided by the Support Executive.
  6. Click “Verified & Close”
    Once verified, click on Verified & Close.
  7. Final Confirmation
    A prompt will ask: “Have you verified the code with the ASI Support Executive, and does it match the displayed code?”
    • Click Yes to proceed.
    • Click No if the code does not match, and reconfirm with support.

Important reminder for hotel users

For your safety, do not grant access to your computer or share any sensitive information until the OTP has been verified with the ASI Support Executive.

This process helps protect against:

  • Unauthorized system access
  • Potential fraud or phishing attempts
  • Identity spoofing of ASI Support

Still have questions?

If you experience issues or need further clarification:

  • Call: +1 209-830-1484 | Support - Ext 2
  • Email: sales@anandsystems.com

We're here to ensure you stay secure and supported at all times.

Thank you for being a valued part of the ASI family.
- ASI Team

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